Frequently Asked Questions

What types of products do you sell?

At Hanxpress, we offer a variety of beauty and wellness products, including skincare essentials, massagers, facial tools, diffusers, and self-care items to enhance your daily routine.

Are your products safe to use?

Yes! All our products are carefully selected and undergo thorough testing to ensure they meet high safety and quality standards. We prioritize the health and well-being of our customers.

How do I place an order?

Simply browse our collection on the website, select the items you wish to purchase, and proceed to checkout. We offer easy payment options to make your shopping experience seamless.

Can I track my order?

Once your order has shipped, you'll receive a tracking number via email. You can use this to track your order’s status on the courier’s website.

How can I contact customer service?

Our customer support team is here to assist you! You can reach out to us via email at hanatadesse3@gmail.com. We're happy to help with any questions, concerns, or product support you may need.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal. We strive to make the checkout process as smooth as possible for your convenience.

Do you offer returns or exchanges?

Yes, we have a 30-day return policy. If for any reason you're not satisfied with your purchase, please contact us at hanatadesse3@gmail.com, and we’ll guide you through the process for returns or exchanges.

How do I stay informed about new products?

To stay up-to-date on our latest products and offers subscribe to our newsletter or follow us on social media.

Is my personal information secure?

Yes, we take your privacy and security seriously. Our website uses SSL encryption to ensure your personal information is kept safe during the checkout process.