Refund Policy

Return and Refund Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

Returns

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Non-returnable items: Some items such as gift cards, downloadable products, or personalized/customized items may not be eligible for returns. Please check the product page for any specific exclusions.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please note, shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning the item.

Exchanges

  • If you need to exchange an item for the same item (for example, if it was defective or damaged), please contact us at hanatadesse3@gmail.com with details, and we will help process the exchange.

How to Initiate a Return

  1. Contact us at hanatadesse3@gmail.com or through our contact form on the website.
  2. Include your order number and reason for the return.
  3. After we review your request, we will provide you with instructions on how to return the item.

Shipping

  • To return your product, please follow the instruction that will be provided
  • You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Defective Items

  • If you receive a defective or damaged item, please contact us immediately at hanatadesse3@gmail.com, and we will arrange for a replacement or refund. We may ask for photos to verify the issue.

Contact Us

If you have any questions about returns or refunds, feel free to reach out to us at hanatadesse3@gmail.com.